- Orders are shipped via DPD courier to all 32 counties for Ireland. We use them due to their guaranteed signed delivery service throughout cities & towns in Ireland & UK. Europe, USA & International orders we use AnPost express courier service.
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Tracking numbers provided automatically once orders are marked shipped and traceability is via courier’s website www.dpd.com or www.anpost.ie
- Guest accounts need to create a full account to view tracking numbers and account history.
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Orders taken by 12pm will be shipped the same day for next day delivery
- For 2024 we have being achieving over 92.5% next day delivery.
- Ireland Orders 1-2 working days for delivery
- UK Orders - 2-4 working days for delivery
- European Orders - 3-5 working days for delivery
- USA Orders - 5-7 working days for delivery
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Rest of the World Orders - 7-10 working days for delivery
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Ireland Orders
• Free Shipping over €59 and weighs under 30kg. €6 for all orders under €59
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Northern Ireland Orders
• Free Shipping over €59 and weighs under 30kg. Orders under €59 costs €5
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UK Orders
• All orders to mainland UK that weigh under 5kg are €12
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EU Countries
• €13.50 up to 1kg. Every additional kg over this cost €1.65 extra
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Non EU Countries
• €17.50 up to 1kg. Every additional kg over this cost €3.80 extra
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USA Orders
• €14.50 up to 1Kg. Every additional kg over this cost €1.75
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Rest of the World Orders
• €18.50 up to 1kg. Every additional kg over this cost €6.00
- Christmas Last Delivery Shipping Dates
- Republic of Ireland - Dec 20st
- Northern Ireland - Dec 20st
- United Kingdom - Dec 19st
- Europe - Dec 17th
- USA - Dec 15th
- Rest of World - Dec 12th
- We offer extended returns until the 15th Jan for Xmas orders.
Returns Policy
30 Day Money Back Guarantee On All Orders
Unopened Goods
- After you receive your goods and before opening you decide you do not want them please return to the address below. Just repackage over the existing packaging and return without obligation for a full refund 30 days from delivery date.
- We advise that you insure the parcel being returned so it will be traceable as we take no responsibility for goods that are lost in the transit.
- The postage costs of returning unwanted goods, which are not faulty, must be paid by you the customer outside of Ireland including an customs fees. Refund completed on their arrival.
- For customers in ROI & Northern Ireland to obtain reduce rate returns please go to https://dpd.ie/Returns#/ and follow the on screen instructions and select Portfashion.com .
- Use can use there pick up finder map https://dpd.ie/Pickup also to find the nearest depot or drop off point locally to you.
- For UK mainland, European & International orders please use the shipping address at the bottom of this page using your preferred method.
- When your item arrives back we will process the refund the same day minus the reduce rate fee used above of €6 for ROI & Northern Ireland. If you do not use our reduce rate service no deduction occurs.
- If your purchase included multiple items. Please return them all together to avoid additional return charges.
- Package must then be dropped to your nearest drop off point. We do not offer any residential collections services in cities currently.
Opened Goods, Exchange Of Goods
- We advise to try on shoes on a surface that will not scuff or mark the shoes. Please take care with items where tan is applied to the skin. All goods must be in original box with labels attached. A copy of receipt of purchase must also be enclosed for a refund to be processed 30 days from delivery date.
- We advise that you insure the parcel being returned so it will be traceable as we take no responsibility for goods that are lost in the transit. If we find the goods have being worn or damaged we reserve the right to refund or replace.
- The postage costs of returning unwanted goods, which are not faulty, must be paid by you the customer outside of Ireland plus any customs fees that may apply.
- Postage costs for a return outside 30 days is paid by the customer or deducted if our reduced rate service is used
- Postage costs to resend out i.e. a different shoe size is paid by the purchaser if the item is on sale. For full price items over €59 we will cover it. Placing a new order to obtain free shipping to overcome this is prohibited for sale items only. Refund will be completed on their arrival back to us and takes 2-3 days to process.
- Alternatively you can also request an electronic credit note that can be held and used at a future date online.
- For customers in ROI & Northern Ireland to obtain reduce rate returns please go to https://dpd.ie/Returns#/ and follow the on screen instructions and select Portfashion.com .
- You can use there pick up finder map https://dpd.ie/Pickup also to find the nearest depot or drop off point locally to you.
- For UK mainland, European & International orders please use the shipping address at the bottom of this page using your preferred method.
- When your item arrives back we will process the refund the same day minus the reduce rate fee used above of €6 for ROI & Northern Ireland. If you do not use our reduce rate service no deduction occurs.
- If your purchase included multiple items. Please return them all together to avoid additional return charges.
- Package must then be dropped to your nearest drop off point. We do not offer any residential collections services in cities currently.
- We do not refund postage by any means other than our automated process linked through our IT and courier services for accounting reasons.
Defective Goods
- If you have to return goods which are deemed faulty on arrival, wrong size etc. Please send them back to us with the address on the invoice enclosed.
- We will cover the cost of return postage you incur for this and to resend out the replacement also inside the first 30 days. Alternatively contact us before returning goods for advice.
- When we receive these goods we will examine them and if necessary return them to the manufacturer to determine their defect. If it is decided there is a fault we will offer a replacement, exchange or refund.
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If the goods have been worn and only have a minor defect within three months of purchase date we reserve the right to repair if possible. We cannot guarantee against general wear and tear or damage caused after use. We do not take responsibility for loss of stones or beads from products after being worn.
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Return postage costs of worn faulty items is paid by the purchaser. Each claim will be assessed individually.
- For customers in ROI & Northern Ireland to obtain reduce rate returns please go to https://dpd.ie/Returns#/ and follow the on screen instructions and select Portfashion.com .
- You can use there pick up finder map https://dpd.ie/Pickup also to find the nearest depot or drop off point locally to you
- For UK mainland, European & International orders please use the shipping address at the bottom of this page using your preferred method.
Help & Contacts
- For help and advice on any of the above please email us on sales@portfashion.com
- Or phone us on 098 56837
- See our returns address below for all scenarios explained above.
Portfashion.com
Bridge St,
Westport,
Co. Mayo,
F28YD93
Ireland.
